Master Subscription Agreement (Terms of Service)

1. SaaS Subscription & Service Scope

These Terms of Service ("Agreement") govern the provision and use of Personal Academy, a proprietary digital platform owned and operated by Yvion Space ("Company", "we", "us", or "our"). The contracting entity for every subscription, course purchase and order is Yvion Space (GSTIN 36EKDPM9657Q1Z2); all billing, invoicing and contracts are handled and executed directly by Yvion Space. By creating an account, initiating a trial, or executing an order form, the customer organization ("Customer") agrees to these terms.

2. Customer Content & Intellectual Property Ownership

Customer owns 100% of their content. All text, media, videos, course syllabi, SCORM packages, assessments, and learner responses uploaded or created within Personal Academy remain the exclusive property of the Customer. Personal Academy claims zero ownership over Customer IP.

3. AI Services & No-Training Guarantee

Personal Academy provides AI authoring and coaching capabilities powered by third-party model providers. No Customer data, prompts, or proprietary learning materials are ever used to train, retrain, or improve foundational AI models.

4. Availability Target

Personal Academy targets 99.9% application availability, excluding scheduled maintenance announced with at least 48 hours prior notice. This is a target, not a warranted service level, and does not carry service credits.

5. Limitation of Liability & Warranties

Except for breaches of confidentiality, gross negligence, or data protection obligations under the DPA, each party's aggregate liability under this Agreement shall not exceed the total fees paid by Customer to Personal Academy in the twelve (12) months preceding the incident.

6. Payments, Digital Access, Cancellation & Refunds

Personal Academy is a digital service. Nothing is shipped: access to a subscription, a purchased course or AI credits is granted to your account online, normally immediately after the payment is confirmed. Card, UPI and net-banking payments are processed by Razorpay; we never see or store your full card details.

• Subscriptions renew for the billing period you chose until cancelled. You may cancel at any time; cancellation takes effect at the end of the period already paid for, and access continues until then.
• Course purchases give the named learner access to that course for as long as the course is offered on the platform, unless a different access period is stated on the course page at the time of purchase.
• Refunds — monthly plans may be refunded within 7 days of the first payment only (renewals are not refundable); annual plans may be refunded in full within 14 days of the first payment, and after that on a pro-rata basis for unused whole months. Full windows, conditions and exclusions are set out in our Refund & Cancellation Policy, which forms part of this Agreement. Approved refunds are returned to the original payment method.

7. Eligibility and Minors

Accounts are for people aged 18 and older. A person under 18 may use the service only (a) when enrolled by an organisation that has obtained verifiable consent from the parent or legal guardian and warrants this to us, or (b) through self-registration where a parent or legal guardian gives consent at sign-up and is the paying party. Organisations must not enrol minors without that consent.

8. Governing Law & Jurisdiction

All commercial billing, invoicing, and contractual engagements under this Agreement are handled exclusively by Yvion Space. This Agreement is governed by the laws of India, and the parties submit to the exclusive jurisdiction of the Courts of Hyderabad, Telangana, India for the resolution of any disputes arising out of or relating to this Agreement or the use of Personal Academy.