Shipping & Delivery Policy
Last updated: 26 September 2026 · Standard Enterprise SaaS Fulfillment Policy
"Personal Academy" is a proprietary digital platform owned and operated by Yvion Space. All products, subscriptions, enterprise licenses, and AI services provided under Personal Academy are 100% digital cloud-hosted Software-as-a-Service (SaaS) solutions. We provide instant digital cloud delivery with zero physical dispatch. No tangible goods, hardware, discs, or printed media are shipped or dispatched, and no physical shipping or packaging charges are incurred.
1. Nature of Services & Digital Fulfillment
Personal Academy is an entirely cloud-native Learning Management System (LMS) and Course Authoring Studio operated by Yvion Space.
- Zero Physical Dispatch: We do not manufacture, package, warehouse, or physically ship any physical items, products, or parcels. There is zero physical dispatch across all product tiers and offerings.
- Zero Shipping Fees: Because all fulfillment is electronic and cloud-delivered, no shipping, handling, freight, or courier fees will ever be applied to any order, invoice, or subscription.
2. Delivery Method & Access Timelines
Upon successful registration, trial initialization, or verified payment completion:
Immediate Organisation Provisioning (Instant)
Your organization's isolated workspace, dedicated database schemas, and admin access are provisioned immediately in the cloud upon sign-up or checkout completion. Access is typically granted within milliseconds to a few minutes.
Electronic Credentials & Welcome Confirmation
Administrative login credentials, tenant URLs, and payment receipts are transmitted electronically to your designated corporate email address immediately following registration or payment confirmation.
AI Credits & Add-Ons Activation
Purchased add-ons, storage upgrades, and additional AI generation credit packs are applied instantly to your active organization workspace ledger upon successful payment gateway authorization.
3. Non-Delivery or Access Issues
If you experience any delay in receiving your account verification email, confirmation receipt, or digital workspace access credentials after completing an order:
- Check your email spam or quarantine folder for communications from
personalacademy.app. - Verify that your network or firewall permits authentication emails from our transactional mail servers.
- Contact our technical support desk immediately at support@personalacademy.app or call/WhatsApp +91 87 5678 7444 for rapid manual account credential verification.
4. Operational Entity & Support Contact
For any delivery inquiries, workspace activation support, or electronic fulfillment queries, please contact:
Parent Operating Entity: Yvion Space
Registered Office: JK Business Center, 4th Floor, Road No. 38, Jubilee Hills, Hyderabad, Telangana, India, 500033
Email: support@personalacademy.app
Phone & WhatsApp: +91 87 5678 7444 · WhatsApp Messaging Available
Business Hours: Monday – Friday, 9:30 AM – 6:30 PM IST