Subscription, Refund & Cancellation Policy

Digital Products & Access

Everything sold on Personal Academy is a digital service delivered online. No physical goods are shipped (see Digital Delivery).

• When access starts: immediately after Razorpay confirms the payment, the subscription, course or credit pack is activated on the account that paid. If access has not appeared within 2 hours, contact us and we will activate it or refund you in full.
• Subscriptions: access to the plan's features for the organisation, for the billing period paid for, renewing until cancelled.
• Course purchases: access for the named learner to that course for as long as it is offered on the platform, unless a different access period is shown on the course page at purchase. Access is personal and may not be shared or resold.
• AI credit packs: added to the organisation's balance on payment and stay valid for the period shown on the pricing page at purchase; unused credits expire at the end of it.

2. Cancellation Policy

You may cancel your subscription at any time directly through your Personal Academy administrator portal under Settings → Billing, or by emailing support@personalacademy.app.

• Cancellations take effect at the conclusion of the current prepaid billing period.
• Upon cancellation, your organization retains full access to its account until the end of the paid term.
• Following contract termination, customer data may be exported in open standard formats (JSON and SCORM) within 30 days before scheduled secure deletion.

Course Purchase Cancellation

A course purchase is a one-time payment, not a subscription, so there is nothing to cancel for future billing. To cancel a purchase and get your money back, request a refund within the window below; the learner's access to that course ends when the refund is approved.

3. Refund Terms

Personal Academy subscriptions are governed by clear, equitable commercial refund guidelines managed by Yvion Space:

1. Email support@personalacademy.app from the account email, with the Razorpay payment ID or invoice number and the reason.
2. We confirm eligibility within 2 business days.
3. Approved refunds are issued through Razorpay to the original payment method (card, UPI or bank account). Your bank normally credits it within 5–7 business days; we cannot refund to a different card or account.

4. Invoicing, Taxes & Currency

We provide formal tax invoices for all purchases:

• India: Transactions processed via Razorpay in INR on behalf of Yvion Space. 18% Goods and Services Tax (GST) is calculated and itemized on your invoice. Valid GSTIN numbers entered during checkout will appear on your GST tax invoice for input tax credit claims.
• International: Transactions processed securely via Razorpay in eight published currencies (USD, INR, EUR, GBP, AED, SGD, AUD, and CAD). Invoices are dispatched automatically to your billing email contact.

Governing Law

This policy forms part of our Terms of Service. The contracting entity is Yvion Space. This policy is governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the Courts of Hyderabad, Telangana, India. Nothing in it limits your rights under the Consumer Protection Act, 2019.