Contact thePersonal Academy Team
Every plan reaches a person for billing, security and grievances. How-to support response times are set by your plan and stated below.
Reach Personal Academy support and sales at support@personalacademy.app. Business hours: Mon–Fri, 9:30 AM – 6:30 PM IST. Critical security and privacy incidents are acknowledged within 24 hours on every plan. We do not offer support over WhatsApp.
- Free: the in-app AI guide answers how-to questions; there is no human how-to support.
- Core: a person replies to how-to questions within 2 business days.
- Personal, Complete, Enterprise: a person replies to how-to questions the same business day, and to a service-down (P1) report within 4 business hours.
- Complete or Enterprise with 500+ active users: a person replies to how-to questions within 4 business hours.
Customer Support
How-to questions, configuration, SCORM package troubleshooting and billing questions from organisation admins. Learners should ask their own organisation’s admin first.
Sales, Contracts & Partnerships
Plan questions, annual and invoiced contracts, partnerships and migration questions.
Security, Privacy & Grievance
Prasanna M, Grievance Officer, Yvion Space — privacy@personalacademy.app — Jubilee Hills, Hyderabad, Telangana 500033. DPDP Act 2023 grievances (resolved within 15 days), DPA requests and security disclosures. Open to every plan, including Free.
Yvion Space
"Personal Academy" is a proprietary digital platform owned and operated by Yvion Space.
- Entity
- Yvion Space
- Registered Office
- JK Business Center, 4th Floor, Road No. 38, Jubilee Hills, Hyderabad, Telangana, India, 500033
- GSTIN
- 36EKDPM9657Q1Z2
- yvion.space@gmail.com
- Phone
- +91 87 5678 7444
Business Hours
Monday – Friday, 9:30 AM – 6:30 PM IST
Human support and grievance handling run during these Indian Standard Time business hours; response times above count business hours only. There is no out-of-hours on-call cover today. Security incidents receive priority acknowledgment within 24 hours.