Frequently Asked Questions

14 days of Premium with 5,000 AI credits. No card required. Afterwards you stay on Free until you choose a plan. Trial AI credits are released once your email domain or phone number is verified.

If you have not chosen a paid plan, your organisation moves to Free (Up to 10 people, Up to 1 GB, 200 AI credits per organisation a month). Nothing is deleted: courses, learner records and settings stay, and anything above Free becomes read-only until you upgrade.

No. Single sign-on and SCIM provisioning are part of the plans, not an add-on: they are included from Basic up, and paid plans start from $1 per active user a month. There are no platform fees, minimums or setup fees.

Every plan includes a monthly AI credit allowance, pooled for your whole organisation (Basic: 100 AI credits per active user a month; Advanced: 300 AI credits per active user a month; Premium: 600 AI credits per active user a month). Each AI action has a published credit price, shown before you run it and listed on the pricing page. You can buy more credits at any time; bought credits last 365 days. On Premium you can connect your own AI provider key; those calls then cost 25% of their normal credits.

Yes, for SCORM 1.2. Personal Academy natively runs SCORM 1.2 packages directly in the browser with full bookmarking, suspend-data tracking, and completion reporting. SCORM 2004 import is not supported yet -- convert or re-export 2004 packages to 1.2, or send that activity as xAPI statements instead.

Email support@personalacademy.app for product questions, billing, sales and contracts, and privacy@personalacademy.app for privacy, data protection, DPDP/GDPR grievances and security reports. Support is by email, not phone or WhatsApp. How-to response times count business hours (Mon–Fri, 9:30 AM – 6:30 PM IST) and depend on your plan: Free: the in-app AI guide answers how-to questions; there is no human how-to support; Core: a person replies to how-to questions within 2 business days; Personal, Complete, Enterprise: a person replies to how-to questions the same business day, and to a service-down (P1) report within 4 business hours; Complete or Enterprise with 500+ active users: a person replies to how-to questions within 4 business hours. Every plan, including Free, reaches a person for billing, and security and privacy reports receive priority acknowledgment within 24 hours. There is no out-of-hours on-call cover today.

An active user is one named person who signs in at least once in the calendar month: on the web or mobile app, through an LTI launch, inside a partner embed, or by messaging our bot from a linked chat account. Admins, instructors and authors count the same as learners. People who only receive emails or nudges, or only appear in a report, do not count. A month with nobody signing in costs nothing.

No. Single sign-on and SCIM provisioning are part of the plans, not an add-on: they are included from Basic up, and paid plans start from $1 per active user a month. There are no platform fees, minimums or setup fees.

Every plan includes a monthly AI credit allowance, pooled for your whole organisation (Basic: 100 AI credits per active user a month; Advanced: 300 AI credits per active user a month; Premium: 600 AI credits per active user a month). Each AI action has a published credit price, shown before you run it and listed on the pricing page. You can buy more credits at any time; bought credits last 365 days. On Premium you can connect your own AI provider key; those calls then cost 25% of their normal credits.

Prices are published in US dollars per active user per month. You are billed in your own currency at exactly the US dollar price converted on the invoice date, monthly in arrears for last month's active users. Cards work everywhere; customers in India can also pay by UPI and NetBanking and receive GST invoices. Annual billing charges 10 months for 12.

No. Single sign-on and SCIM provisioning are part of the plans, not an add-on: they are included from Basic up, and paid plans start from $1 per active user a month. There are no platform fees, minimums or setup fees.

Every plan includes a monthly AI credit allowance, pooled for your whole organisation (Basic: 100 AI credits per active user a month; Advanced: 300 AI credits per active user a month; Premium: 600 AI credits per active user a month). Each AI action has a published credit price, shown before you run it and listed on the pricing page. You can buy more credits at any time; bought credits last 365 days. On Premium you can connect your own AI provider key; those calls then cost 25% of their normal credits.

We enforce tenant boundary isolation at the database layer using PostgreSQL Row Level Security (RLS). Every query execution strictly scopes access to your unique tenant ID, ensuring zero risk of cross-tenant data leaks.

Email support@personalacademy.app for product questions, billing, sales and contracts, and privacy@personalacademy.app for privacy, data protection, DPDP/GDPR grievances and security reports. Support is by email, not phone or WhatsApp. How-to response times count business hours (Mon–Fri, 9:30 AM – 6:30 PM IST) and depend on your plan: Free: the in-app AI guide answers how-to questions; there is no human how-to support; Core: a person replies to how-to questions within 2 business days; Personal, Complete, Enterprise: a person replies to how-to questions the same business day, and to a service-down (P1) report within 4 business hours; Complete or Enterprise with 500+ active users: a person replies to how-to questions within 4 business hours. Every plan, including Free, reaches a person for billing, and security and privacy reports receive priority acknowledgment within 24 hours. There is no out-of-hours on-call cover today.